FAQs

In which currency are the products priced?
All prices are in USD.

I just placed an order, when will it ship?
The estimated shipping time within the United States is 5-10 business days. However, this does not include the fulfillment time, which is the time it takes to print and prepare the order. The standard fulfillment time is 2-5 business days. Therefore, customers can expect their orders to be delivered within approximately 7-15 business days, considering both fulfillment and shipping times.Worldwide shipping times can vary significantly depending on the destination. The standard fulfillment time, which is the time it takes to print and prepare the order, is typically 2-5 business days.International shipping can take 10-30 days.Please note that these policies are subject to change. If you don't have a tracking number after 7 business please email us at support@artlib.ai.

I am not in love with my order, can it be returned?

Refunds are provided for items that are incorrect or damaged. If a customer receives an item that is not what they ordered or is damaged, they should contact customer service with photos of the items, and the issue will be resolved.Claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. Returns are not accepted for buyer's remorse or for items that are not defective. If a product has a quality issue, a refund or reshipment may be offered without requiring a return.

Can I cancel my order?
You are able to cancel your order with no penalty, as long as the order is canceled before it ships. If the item has already been sent please use our easy return system to get a full refund.

I have entered an incorrect address, what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at support@artlib.ai. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

How long are average shipping times?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time for United StatesΒ is 5-10 business days.International shipping can take 10-30 days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to support@artlib.ai and we will be happy to assist you in any way we can.
We do receive a large number of emails so if you wish to get a prompt response please attach your order number and address the problem clearly in your email.